Privacy Policy

Effective date:  25 June 2026

Privacy at a glance

At OSINT Industries, we take privacy and security seriously. This summary gives you a quick overview of how we collect, use and protect personal data when you use our website and services.

Limited Data Collection: We collect the personal data needed to provide, manage, secure and improve our website and services. This may include your registered email address, account and authentication data, service usage data such as API query counts and platform interactions, website analytics, and anonymised crash reports.

How We Use Data: We use personal data to create and manage accounts, provide and improve our services, monitor usage, support customers, protect our systems, meet legal and regulatory obligations, and communicate important service or policy updates.

Third-Party Services: We use trusted third-party providers to help operate our website and services. This includes providers such as Webflow, Google Analytics, ORY and Sentry for website functionality, analytics, secure authentication and anonymised crash reporting.

Marketing: We may contact existing and former customers with updates about our products and services. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in our messages.

Sharing Data: We may share personal data with trusted suppliers, service providers, professional advisers, regulators, courts, law enforcement agencies, or other parties where this is needed to provide our services, meet legal obligations, protect our business, or support a significant corporate transaction.

Retention: We do not keep personal data for longer than needed. If you stop using your account, we will delete or anonymise account data after seven years.

Security: We use appropriate security measures to protect personal data from loss, misuse or unauthorised access. Access is limited to those who have a genuine need, and we are continuing to strengthen our information security approach, including through our ISO 27001 certification process.

Your Rights: You have rights over your personal data, including the right to access it, correct it, request deletion, restrict how it is used, object to certain uses, request portability, and withdraw consent where applicable.

For full details, please read the complete Privacy Policy below.

For questions or requests, contact us at contact@osint.industries.

This summary is provided to make the policy easier to understand, but the full privacy policy below contains the complete legal terms.

Website - Privacy Policy

Osint.Industries (“our website”) is provided by OSINT INDUSTRIES LTD, a private limited liability company with company number 14974274 whose registered address is at International House, 36-38 Cornhill, London, England, EC3V (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your “personal data”) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (“UK GDPR”). We are also subject to the EU General Data Protection Regulation (“EU GDPR”) in relation to goods and services we offer to individuals, and our wider operations in, the European Economic Area (“EEA”) in this paragraph, using additional defined terms, and accounting for variations in regulatory guidance between UK GDPR and EU GDPR.

This privacy policy is divided into the following sections:

What this policy applies to

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • Contact Information: Such as your email address, necessary for account creation, communication, and support services.
  • Service Usage Data: Including API query counts and interactions with our platform, to monitor usage and tailor our services.
  • Webflow Platform Data: As our website is built on Webflow, anonymous usage data may be collected as per Webflow’s privacy policy, to enhance website functionality and user experience.
  • Google Analytics Data: We use Google Analytics to gather anonymous data on site usage and user behavior to improve our services. This may include pages visited, session duration, and interaction data.
  • ORY User Authentication Data: For secure user registration and authentication, we collect login credentials and authentication tokens as managed by ORY’s secure authentication services.
  • Sentry: For anonymised crash reports not linked to accounts.

You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.

Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

How your personal data is collected

We collect personal data from you:

  • directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website
  • indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explained in the section on ‘Cookies and other tracking technologies’ below

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, eg:

  • where you have given consent;
  • to comply with our legal and regulatory obligations;
  • for the performance of a contract with you or to take steps at your request before entering into a contract; or
  • for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

What we use your personal data for

Our reasons

Creating and managing your account with us
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price
Provide, maintain, and improve our services to you
To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
To comply with our legal and regulatory obligations, if applicable
Enforcing legal rights or defend or undertake legal proceedings
Depending on the circumstances:
  • To comply with our legal and regulatory obligations; and
  • In other cases, for our legitimate interests, ie to protect our business, interests and rights.
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website
Depending on the circumstances:
  • Your consent as gathered by a separate cookies tool on our website — see ‘Cookies and other tracking technologies’ below; and
  • Where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price,
If you have provided such a consent you may withdraw it at any time by by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended.
Depending on the circumstances:
  • Your consent as gathered by a separate cookies tool on our website — see ‘Cookies and other tracking technologies’ below; and
  • Where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price.
If you have provided such a consent you may withdraw it at any time by by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and/or services or other important notices.
Depending on the circumstances:
  • To comply with our legal and regulatory obligations; and
  • In other cases, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price.
Protecting the security of systems and data used to provide the services
To comply with our legal and regulatory obligations.

We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.
Statistical analysis to help us understand our customer base including service usage for platform improvement.
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records
Depending on the circumstances:
  • to perform our contract with you or to take steps at your request before entering into a contract;
  • to comply with our legal and regulatory obligations; or
  • where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant
To comply with our legal and regulatory obligations.
Marketing our services to existing and former customers
For our legitimate interests, ie to promote our business to existing and former customers.

See ‘Marketing’ below for further information
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvencyIn such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
  • to comply with our legal and regulatory obligations; or
  • in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets
How and why we use your personal data - sharing

See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

Marketing

We will use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

  • contacting us at  contact@osint.industries; or
  • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the OSINT Industries group for marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help deliver our products and/or services to you, eg payment service providers;
  • other third parties we use to help us run our business, such as website hosts and website analytics providers, e.g. Webflow, Google Analytics, and ORY for various operational purposes. These services adhere to their own privacy policies and practices, for which OSINT Industries is not responsible. We encourage users to review these policies.
  • partners who assist in operating our site or services.

We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above occasionally also share personal data with:

  • our and their external auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations;
  • our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency, usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Who we share your personal data with—further information

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If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used.

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Different retention periods apply for different types of personal data.

If you stop using your account we will delete or anonymise your account data after seven years.

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Following the end of the of the relevant retention period, we will delete or anonymise your personal data.

Transferring your personal data out of the UK

Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.

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It is sometimes necessary for us to transfer your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.

We will transfer your personal data to:

  • our service providers located outside the UK in Germany

Under data protection laws, we can only transfer your personal data to a country outside the UK where:

  • the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here.
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
  • a specific exception applies under relevant data protection law,

Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.

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Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.

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Transferring your personal data out of the UK - further information

If you would like further information about data transferred outside the UK, please contact us (see ‘How to contact us’ below).

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and on our website. These help us recognise you and your device and store some information about your preferences or past actions.

Your rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your personal data
The right to be provided with a copy of your personal data
Correction (also known as rectification)
The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)
The right to require us to delete your personal data in certain situations
Restriction of use
The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data
Data portability
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
To object to use
The right to object:
  • at any time to your personal data being used for direct marketing (including profiling); and
  • in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims.
Not to be subject to decisions without human involvement
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by our website.
The right to withdraw consents
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time

You may withdraw consents.

Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under UK GDPR.

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If you would like to exercise any of those rights, please email, call or write to us - see below: ‘How to contact us’. When contacting us please:

  • provide enough information to identify yourself e.g. your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you; and
  • let us know which right(s) you want to exercise and the information to which your request relates

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. We continually test our systems and are in the process of ISO 27001 certification, which means we follow top industry standards for information security.

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We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

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You also have the right to lodge a complaint with the Information Commissioner.

Changes to this privacy policy

We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example via by including a prominent link to a description of those changes on our website for a reasonable period or by other means, such as email.

How to contact us

You can contact us [and/or our Data Protection Officer] by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

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Our contact details are shown below:

Our Data Protection Officer’s contact details

International House,

36-38 Cornhill,

London,

England,

EC3V 3NG

Email: contact@osint.industries

Do you need extra help?

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If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).